INTRODUCTION: The Hospital Quality Program (HQP) in S. Paulo State, Southeastern Brazil, has been conducted by Medical Association of the S. Paulo State – “Associação Paulista de Medicina (APM)”, since 1991. General and specialised, public and private hospitals have taken part in the HQP/APM. Such hospitals are evaluated by their users by means of the HQP-06 (“users’ evaluation”) questionnaire, with closed and open-ended questions for observations and suggestions. The results of the HQP-06 questionnaire of the HQP/APM are evaluated. MATERIAL […]